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~accessRights:"restricted"
~person:"Raharjo, Hendry"
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
~subject:"Produktqualität"
~type_genre:"Conference paper"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
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Search: "Dienstleistungsqualität"
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Krankenhaus
Kundenzufriedenheit
Produktqualität
Arbeitszufriedenheit
2
Customer satisfaction
2
Dienstleistungsqualität
2
Job satisfaction
2
Service quality
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Bayes-Statistik
1
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1
Cognition
1
Consumer behaviour
1
Emotion
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Employee satisfaction
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Gesundheitsversorgung
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Hospital
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Kansei Engineering
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Object-oriented Bayesian networks
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Partielle kleinste Quadrate
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Patient satisfaction
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Patienten
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Patients
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Quality in healthcare
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affective satisfaction
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cognitive satisfaction
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loyalty
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service quality
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Raharjo, Hendry
He, Zhen
3
Nuttawut Rojniruttikul
2
Zhang, Min
2
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1
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AlShareef, Mohammed Abdullah
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
2
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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