Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo and Laura Di Pietro
| Year of publication: |
2017
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|---|---|
| Authors: | Musella, Flaminia ; Guglielmetti Mugion, Roberta ; Raharjo, Hendry ; Di Pietro, Laura |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 9.2017, 3/4, p. 347-370
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| Subject: | Partial least squares | Employee satisfaction | Patient satisfaction | Holistic approach | Object-oriented Bayesian networks | Quality in healthcare | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Bayes-Statistik | Bayesian inference | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Partielle kleinste Quadrate | Patienten | Patients | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-02-2017-0007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011772125