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~accessRights:"restricted"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
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Interkulturelles Management
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
5
Konsumentenverhalten
5
Cross-cultural management
4
Beziehungsmarketing
3
Dienstleistungssektor
3
Intercultural service encounters
3
Relationship marketing
3
Service industry
3
USA
3
United States
3
Arbeitszufriedenheit
2
Bildungsertrag
2
Bildungsniveau
2
Cultural identity
2
Customer service
2
Educational achievement
2
Employee retention
2
Internal service quality
2
Job satisfaction
2
Kulturelle Identität
2
Kundenservice
2
Lehrkräfte
2
Lieferantenmanagement
2
Mitarbeiterbindung
2
Personal cultural orientations
2
Returns to education
2
Supplier relationship management
2
Teaching profession
2
2004-2011
1
Acculturation
1
Arbeitskräfte
1
Arbeitsverhalten
1
Assimilation
1
Attribution
1
Beschwerdemanagement
1
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Sharma, Piyush
Staiger, Douglas
Aattila, Anna S.
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Bennett, Keri
1
Boon Liat Cheng
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Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Crotts, John
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
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Jabeen, Fauzia
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Jeng, Don Jyh-Fu
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Jose, Saju
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Karl, Katherine
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Keh, Hean Tat
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Khan, Mahmood A.
1
Kim, Namwoon
1
Kingshott, Russel P. J.
1
Lee, Hye Eun
1
Lee, Kyuho
1
Leonidou, Constantinos N.
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Liu, Maggie Wenjing
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The journal of services marketing
2
A Research Agenda for Service Marketing
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
3
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
4
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
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