Role of personal cultural orientations in intercultural service encounters
Piyush Sharma (Curtin Business School, Curtin University, Perth, Australia), Zhan Wu (University of Sydney Business School, Sydney, Australia and Southwestern University of Finance and Economics, Chengdu, China) and Yong Su (Department of Business Administration, School of Management, Fudan University, Hanghai, China)
| Year of publication: |
2016
|
|---|---|
| Authors: | Sharma, Piyush ; Zhan, Wu ; Su, Yong |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 2, p. 223-237
|
| Subject: | Service quality | Customer satisfaction | Interaction comfort | Intercultural service encounters | Perceived cultural distance | Personal cultural orientations | Dienstleistungsqualität | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity | Interkulturelles Management | Cross-cultural management | Interkulturelle Kompetenz | Cross-cultural competence | Soziale Werte | Social values |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2015-0034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011487075