//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Ukko, Juhani"
~subject:"Benchmarking"
~subject:"Business network"
~subject:"Dienstleistungssektor"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Benchmarking
Business network
Dienstleistungssektor
Dienstleistungsqualität
4
Performance measurement
4
Performance-Messung
4
Service quality
4
Service
3
Service industry
3
Betriebliche Wertschöpfung
2
Customer satisfaction
2
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Performance
2
Performance management
2
Performance-Management
2
Value creation
2
Added value
1
B-to-B-Marketing
1
B2B
1
Beziehungsmarketing
1
Bundling strategy
1
Business process management
1
Business-to-business marketing
1
Customer
1
Customer services quality
1
Dienstleistungsmanagement
1
Evaluation
1
Industrial service
1
Industrie
1
Kitchen fitments
1
Leistungsbündel
1
Lieferantenmanagement
1
Manufacturers' strategies
1
Manufacturing industries
1
Network
1
Outcome
1
Prozessmanagement
1
Quality management
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Ukko, Juhani
Huang, Ming-Hui
5
Gong, Taeshik
4
Tai, Yang-Fei
4
Wirtz, Jochen
4
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Rayburn, Steven W.
3
Sharma, Piyush
3
Sousa, Rui
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Akkermans, Henk
2
Ali, Ahsan
2
Ali, Faizan
2
Asante, Daniel
2
Asante, Eric Adom
2
Bagur-Femenías, Llorenç
2
Bahadur, Waseem
2
Barnes, Donald C.
2
Bastl, Marko
2
Bossink, Bart
2
Brengman, Malaika
2
Choi, Laee
2
Christ-Brendemühl, Sonja
2
Dev, Chekitan S.
2
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->