Exploring added value through the service process : a comparative multiple case study
Sanna Pekkola and Juhani Ukko
| Year of publication: |
2016
|
|---|---|
| Authors: | Pekkola, Sanna ; Ukko, Juhani |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 5, p. 1249-1263
|
| Subject: | Performance measurement | Evaluation | Service operation | Benchmarking | Customer services quality | Added value | Service process | Kitchen fitments | Dienstleistungsqualität | Service quality | Performance-Messung | Betriebliche Wertschöpfung | Value creation | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-11-2014-0102 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011571812