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~accessRights:"restricted"
~person:"Ukko, Juhani"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
4
Performance measurement
4
Performance-Messung
4
Service quality
4
Service
3
Service industry
3
Betriebliche Wertschöpfung
2
Customer satisfaction
2
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Performance
2
Performance management
2
Performance-Management
2
Value creation
2
Added value
1
B-to-B-Marketing
1
B2B
1
Benchmarking
1
Beziehungsmarketing
1
Bundling strategy
1
Business network
1
Business process management
1
Business-to-business marketing
1
Customer
1
Customer services quality
1
Dienstleistungsmanagement
1
Evaluation
1
Industrial service
1
Industrie
1
Kitchen fitments
1
Leistungsbündel
1
Lieferantenmanagement
1
Manufacturers' strategies
1
Manufacturing industries
1
Network
1
Outcome
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Prozessmanagement
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Quality management
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Ukko, Juhani
Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Sharma, Piyush
3
Sousa, Rui
3
Sparks, Beverley
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
Akkermans, Henk
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AlNajem, Mohamad N.
2
Ali, Ahsan
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Anh Thi Tu Le
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Arsalan Najmi
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Benchmarking : an international journal ; BIJ
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
3
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
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