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~accessRights:"restricted"
~person:"Wirtz, Jochen"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
7
Service industry
7
Dienstleistung
4
Dienstleistungsqualität
4
Robot
4
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4
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4
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Wirtz, Jochen
Witell, Lars
11
Edvardsson, Bo
9
Hoekman, Bernard M.
9
Gustafsson, Anders
8
Huang, Ming-Hui
8
Kowalkowski, Christian
7
Mattoo, Aaditya
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6
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5
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5
Fu, Na
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The service industries journal
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Journal of business research : JBR
1
Journal of service management
1
The journal of business & industrial marketing
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ECONIS (ZBW)
7
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1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
4
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
5
Service products and productization
Wirtz, Jochen
;
Fritze, Martin Paul
;
Jaakkola, Elina
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 411-421
Persistent link: https://www.econbiz.de/10012665779
Saved in:
6
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
7
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
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