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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Industrie"
~subject:"Public sector"
~subject:"Service quality"
~subject:"Unternehmenserfolg"
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Search: "Kingshott, Russel P. J."
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Dienstleistungsqualität
Industrie
Public sector
Service quality
Unternehmenserfolg
Relationship marketing
6
Lieferantenmanagement
5
Supplier relationship management
5
Beziehungsmarketing
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer satisfaction
3
Employee retention
3
Kundenzufriedenheit
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Mitarbeiterbindung
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Acculturation
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Assimilation
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B2B relationships
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Banking
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Banks
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Dienstleistungssektor
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Employee commitment
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Employee performance
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Employee satisfaction
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Employee well-being
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Frontline employees
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Implicit contracts
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Implizite Kontrakte
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Integration
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Intercultural service encounters
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Internal marketing
2
Internal service quality
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Marginalization
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Psychological contracts
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Separation
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Service industry
2
Trust
2
Animosity
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Arbeitsbeziehungen
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Arbeitskräfte
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Arbeitszufriedenheit
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Asian cultural-specific concepts
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Kingshott, Russel P. J.
4
Sharma, Piyush
3
Chung, Henry F. L.
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Jain, Kokil
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Kong, Titus Tak Chuen
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MacDonald, Robyn V. G.
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Putranta, Martinus Parnawa
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Ueno, Akiko
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Journal of business research : JBR
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Journal of service management
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Dynamism and B2B firm performance : the dark and bright contingent role of B2B relationships
Chung, Henry F. L.
;
Kingshott, Russel P. J.
;
MacDonald, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 250-259
Persistent link: https://www.econbiz.de/10012509658
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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