Customer engagement and relationships in multi-actor service ecosystems
Piyush Sharma, Kokil Jain, Russel P.J. Kingshott, Akiko Ueno
| Year of publication: |
2020
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|---|---|
| Authors: | Sharma, Piyush ; Jain, Kokil ; Kingshott, Russel P. J. ; Ueno, Akiko |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 487-494
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| Subject: | Customers | Ecosystem | Employees | Engagement | Multi-actor | Relationships | Service | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation | Dienstleistungssektor | Service industry | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.07.031 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417370