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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Work behaviour"
~type_genre:"Konferenzbeitrag"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The importance of subordinate emotional intelligence development in the workplace
Oliver, Tiffany
- In:
The International trade journal
34
(
2020
)
1
,
pp. 162-172
Persistent link: https://www.econbiz.de/10012240190
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2
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
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3
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
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4
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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