Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Year of publication: |
September 2018
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Authors: | Park, Min-Je ; Park, Jong Woo ; Yoo, Hanjoo |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 9, p. 1025-1042
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Subject: | Feelings | in-flight services | airline services | Affective Engineering | rough set theory | Emotion | Fluggesellschaft | Airline | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/14783363.2018.1486548 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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