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~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"Product quality"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Dienstleistungssektor
Product quality
customer satisfaction
Service quality
8,140
Dienstleistungsqualität
7,319
Customer satisfaction
3,076
Kundenzufriedenheit
2,870
Consumer behaviour
2,324
Konsumentenverhalten
2,272
Relationship marketing
1,857
Beziehungsmarketing
1,836
Quality management
1,015
Qualitätsmanagement
999
Financial audit
964
Wirtschaftsprüfung
964
Hospital
750
Krankenhaus
748
Health care
680
Gesundheitsversorgung
663
Customer service
630
Kundenservice
574
Gesundheitswesen
546
Health care system
545
Service industry
515
service quality
495
Produktqualität
467
Beschwerdemanagement
427
Complaint management
427
Hotel industry
381
Hotellerie
380
Online retailing
350
Online-Handel
350
E-commerce
337
Electronic Commerce
328
Satisfaction
315
Emotion
305
Patients
283
Patienten
281
Retail trade
271
Einzelhandel
267
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Undetermined
Free
587
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Article
1,171
Book / Working Paper
55
Journal
1
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Article in journal
1,113
Aufsatz in Zeitschrift
1,113
Aufsatz im Buch
19
Book section
19
Conference paper
19
Konferenzbeitrag
19
research-article
11
Arbeitspapier
6
Graue Literatur
6
Non-commercial literature
6
Working Paper
6
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4
Hochschulschrift
3
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2
Sammelwerk
2
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1
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1
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1
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1
viewpoint
1
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1
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English
1,197
Undetermined
29
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1
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Han, Heesup
7
Gong, Taeshik
6
Huang, Ming-Hui
5
Antony, Jiju
4
Gravelle, Hugh
4
Gustafsson, Anders
4
Ha Thu Nguyen
4
Prybutok, Victor R.
4
Rayburn, Steven W.
4
Shahin, Arash
4
Siciliani, Luigi
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Witell, Lars
4
Akter, Shahriar
3
AlNajem, Mohamad N.
3
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Chua, Bee-Lia
3
Dahlgaard, Jens Jörn
3
Edvardsson, Bo
3
Gutacker, Nils
3
Hadwich, Karsten
3
He, Zhen
3
Johnson, Lester W.
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Kumar, Satinder
3
Le Nguyen Hau
3
Lee, Jin-soo
3
Liu, Chih-Hsing
3
Luu Trong Tuan
3
Marimon, Frederic
3
Mattila, Anna S.
3
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OECD
8
IGI Global
3
Taylor and Francis.
2
World Bank Group
2
Edward Elgar Publishing
1
Springer Fachmedien Wiesbaden
1
World Bank
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
The journal of services marketing
33
Journal of retailing and consumer services
30
The service industries journal
30
Total quality management & business excellence
30
Journal of business research : JBR
29
International journal of hospitality management
28
International journal of productivity and quality management : IJPQM
22
Services marketing quarterly
20
Journal of hospitality marketing & management
18
International journal of quality & reliability management
16
Journal of service research
16
Service business
16
International journal of production economics
15
International journal of services and operations management : IJSOM
14
Journal of service management
14
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
International journal of production research
13
International journal of contemporary hospitality management
12
International journal of quality and service sciences
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
European journal of operational research : EJOR
10
International journal of business excellence : IJBEX
10
International journal of industrial organization
10
International journal of services, economics and management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International journal of electronic marketing and retailing : IJEMR
8
International journal of services and operations management
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of travel and tourism marketing
7
OECD Health Statistics
7
Asia Pacific journal of marketing and logistics
6
Global business review
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of air transport management
6
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Source
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ECONIS (ZBW)
1,186
RePEc
29
Other ZBW resources
12
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1
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
The role of university switching costs, perceived
service
quality
, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
3
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
4
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
5
Service
quality
and price competition in crowdsourced delivery markets
He, Shan
;
Ma, Zujun
- In:
International transactions in operational research : a …
31
(
2024
)
3
,
pp. 2023-2055
Persistent link: https://www.econbiz.de/10014470643
Saved in:
6
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
7
Breaking barriers : how race shapes service expectations across actors and contexts
Elmadağ Baş, Ayşe Banu
;
Okan, Mehmet
;
Yaoyuneyong, …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 349-365
Persistent link: https://www.econbiz.de/10015048084
Saved in:
8
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
Saved in:
9
To outsource or not : bike-share rebalancing strategies under the
service
quality
deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
10
Perception carryover in cross-buying : the role of interpurchase time and product locus
Cho, Jihoon
;
Janda, Swinder
- In:
Journal of marketing analytics : JMA
11
(
2023
)
4
,
pp. 809-819
Persistent link: https://www.econbiz.de/10014537403
Saved in:
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