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~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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Dienstleistungssektor
customer satisfaction
Service quality
8,140
Dienstleistungsqualität
7,319
Customer satisfaction
3,076
Kundenzufriedenheit
2,870
Consumer behaviour
2,324
Konsumentenverhalten
2,272
Relationship marketing
1,857
Beziehungsmarketing
1,836
Quality management
1,015
Qualitätsmanagement
999
Financial audit
964
Wirtschaftsprüfung
964
Hospital
750
Krankenhaus
748
Health care
680
Gesundheitsversorgung
663
Customer service
630
Kundenservice
574
Gesundheitswesen
546
Health care system
545
Service industry
515
service quality
495
Product quality
479
Produktqualität
467
Beschwerdemanagement
427
Complaint management
427
Hotel industry
381
Hotellerie
380
Online retailing
350
Online-Handel
350
E-commerce
337
Electronic Commerce
328
Satisfaction
315
Emotion
305
Patients
283
Patienten
281
Retail trade
271
Einzelhandel
267
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270
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Article
751
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19
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1
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Article in journal
709
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15
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15
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11
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11
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4
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English
741
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29
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1
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Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Sharma, Piyush
3
Sousa, Rui
3
Sparks, Beverley
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
Akkermans, Henk
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
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Edward Elgar Publishing
1
Springer Fachmedien Wiesbaden
1
World Bank
1
World Bank Group
1
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The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
18
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of service research : JSR
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
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ECONIS (ZBW)
742
RePEc
29
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31
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40
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771
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date (oldest first)
31
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of
service
quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
32
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and
service
quality
on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
33
Need of measuring
service
quality
in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
Saved in:
34
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
35
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
36
Managing telecommunication customer satisfaction versus perception of
service
quality
Rahmoune, Mbarek
;
Ben Salem, Anis
;
Zainine, Mohamed Amine
- In:
International journal of entrepreneurship and small …
47
(
2022
)
2/3
,
pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
Saved in:
37
E-
service
quality
dimensions and customer satisfaction among users of automated saving platforms in a typical developing economy
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
;
Esiti, …
- In:
World review of entrepreneurship, management and …
18
(
2022
)
5/6
,
pp. 566-580
Persistent link: https://www.econbiz.de/10013457263
Saved in:
38
Determinants of customer satisfaction in the Indian telecommunication industry : study in West Bengal and Assam Region in India
Roy, Nirmal Chandra
- In:
International journal of Indian culture and business …
27
(
2022
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10014316401
Saved in:
39
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
40
Revenue management of group service considering different quality levels and stochastic customer patience
Lin, Xuxun
;
Wang, Haiyan
- In:
Service science
14
(
2022
)
3
,
pp. 231-253
Persistent link: https://www.econbiz.de/10013373234
Saved in:
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