Determinants of customer satisfaction in the Indian telecommunication industry : study in West Bengal and Assam Region in India
Year of publication: |
2022
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---|---|
Authors: | Roy, Nirmal Chandra |
Published in: |
International journal of Indian culture and business management : IJICBM. - Genève : Inderscience Enterprises, ISSN 1753-0814, ZDB-ID 2439496-8. - Vol. 27.2022, 4, p. 534-548
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Subject: | service quality | organisational efficiency | customer satisfaction | organisational competency | India | Indien | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Telekommunikationssektor | Telecommunications industry |
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