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~accessRights:"restricted"
~subject:"E-commerce"
~subject:"Qualitätsmanagement"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Qualitätsmanagement
Customer satisfaction
5,435
Kundenzufriedenheit
5,435
Consumer behaviour
2,854
Konsumentenverhalten
2,854
Dienstleistungsqualität
2,850
Service quality
2,850
Beziehungsmarketing
2,428
Relationship marketing
2,427
Satisfaction
648
Online retailing
518
Online-Handel
518
Holiday behaviour
496
Urlaubsverhalten
496
Customer service
470
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
customer satisfaction
405
Emotion
403
Beschwerdemanagement
383
Complaint management
383
Electronic Commerce
381
Tourism
373
Tourismus
371
Brand management
364
Markenführung
364
Quality management
353
Brand image
347
Markenimage
347
satisfaction
343
Viral marketing
342
Virales Marketing
342
Hotel industry
341
Hotellerie
341
Einzelhandel
326
Retail trade
325
Confidence
316
Vertrauen
314
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237
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Article
692
Book / Working Paper
13
Type of publication (narrower categories)
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Article in journal
679
Aufsatz in Zeitschrift
679
Aufsatz im Buch
13
Book section
13
Conference paper
12
Konferenzbeitrag
12
Hochschulschrift
5
Aufsatzsammlung
1
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English
698
German
7
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Medeiros, Denise Dumke de
5
Shahin, Arash
5
Lee, Jin-soo
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Carvalho, Raíssa Souto Maior Corrêa de
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Dwivedi, Yogesh Kumar
3
Ha Thu Nguyen
3
Iacobucci, Dawn
3
Khan, Mohammed Naved
3
Kumar, Satinder
3
Kumar, Vikas
3
Llach, Josep
3
Oey, Elia
3
Sachan, Amit
3
Silva, Susana C.
3
Su, Jiafu
3
Verma, Sanjeev
3
Yi, Youjae
3
Zhang, Yu
3
Álvarez-García, José
3
Abu-Shanab, Emad Ahmed
2
Adhikari, Arnab
2
Ahmad Jusoh
2
Ahmad, Asad
2
Akter, Shahriar
2
Albuquerque, André Philippi Gonzaga de
2
Alnawas, Ibrahim
2
Amat-Lefort, Natalia
2
Amin, Muslim
2
Anderson, Rolph E.
2
Anil, Anu P.
2
Antony, Jiju
2
Arasli, Hüseyin
2
Bala, Pradip Kumar
2
Balouei Jamkhaneh, Hadi
2
Beheshtinia, Mohammad Ali
2
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Institution
All
European Business School <Oestrich-Winkel>
1
Springer Fachmedien Wiesbaden
1
Published in...
All
Journal of retailing and consumer services
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Total quality management & business excellence
22
The TQM journal : the international review of organizational improvement
19
Journal of internet commerce
17
International journal of quality & reliability management
16
International journal of hospitality management
15
International journal of productivity and quality management : IJPQM
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
11
Service business
11
International journal of contemporary hospitality management
9
The service industries journal
9
Asia Pacific journal of marketing and logistics
8
International journal of electronic marketing and retailing : IJEMR
8
International journal of quality and service sciences
8
International journal of services and operations management : IJSOM
8
Journal of air transport management
8
Journal of business research : JBR
8
Quality management journal : QMJ
8
International journal of business information systems : IJBIS
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of production economics
7
Journal of hospitality marketing & management
7
International journal of business excellence : IJBEX
6
International journal of retail and distribution management
6
Services marketing quarterly
6
Benchmarking : an international journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of public sector performance management : IJPSPM
5
International journal of services, economics and management
5
Journal of customer behaviour
5
Journal of strategic marketing
5
Journal of travel and tourism marketing
5
The international journal of logistics management
5
Tourism management : research, policies, practice
5
African journal of science, technology, innovation and development : AJSTID
4
Business process management journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of logistics : research and applications
4
International journal of production research
4
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ECONIS (ZBW)
705
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards
Yadav, Neeraj
;
Heriyati, Pantri
- In:
The international journal of productivity and …
73
(
2024
)
3
,
pp. 700-718
Persistent link: https://www.econbiz.de/10014512329
Saved in:
7
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
8
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
9
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
10
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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