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~accessRights:"restricted"
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
~subject:"Produktqualität"
~type_genre:"Conference paper"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
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Search: "Dienstleistungsqualität"
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Krankenhaus
Kundenzufriedenheit
Produktqualität
Dienstleistungsqualität
83
Service quality
83
Customer satisfaction
29
Quality management
24
Qualitätsmanagement
24
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
12
Relationship marketing
12
Dienstleistungssektor
8
Hospital
8
Product quality
8
Service industry
8
Financial audit
7
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7
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7
Wirtschaftsprüfung
7
Gesundheitswesen
6
Health care system
6
Local public transport
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Patienten
6
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6
Öffentlicher Nahverkehr
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Arbeitszufriedenheit
5
Job satisfaction
5
Online retailing
5
Online-Handel
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E-commerce
4
Electronic Commerce
4
Measurement
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Messung
4
Regulation
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Regulierung
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Welt
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4
service quality
4
Air transport
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3,464
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3,464
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46
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He, Zhen
3
Raharjo, Hendry
2
Zhang, Min
2
Abdullrahim, Najat
1
Agyapong, Gloria Kakrabah-Quarshie
1
AlShareef, Mohammed Abdullah
1
Anttila, Juhani
1
Awasthi, Anjali
1
Boaz, Annette
1
Bode, Oana Ruxandra
1
Bouranta, Nancy
1
Bäckström, Ingela
1
Camgöz-Akdağ, Hatice
1
Cara, Corina
1
Chifu, Ioan Cristian
1
Cronemyr, Peter
1
Dahari, Zainurin
1
Dahlgaard, Jens Jörn
1
Deng, Xiangming
1
Deng, Yujia
1
Di Pietro, Laura
1
Douglas, Jacqueline
1
Dranove, David
1
El-Geneidy, Ahmed
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Farrell, Wendy
1
Fielden, Jonathan
1
Gager, Melanie
1
Geni, S. L.
1
Guglielmetti Mugion, Roberta
1
Hartono, Markus
1
Hasana, S. A.
1
He, Shuguang
1
Heikka, Eija-Liisa
1
Hsu, Maxwell K.
1
Huang, Dali
1
Huels, Brian
1
Hussin, Husnayati
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Business process management journal
5
International journal of quality and service sciences
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of health organization and management
3
Journal of service theory and practice
3
Journal of financial services marketing : JFSM
2
Research in transportation economics
2
The TQM journal : the international review of organizational improvement
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Information technology and management
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
The international review of retail, distribution and consumer research
1
Working paper / National Bureau of Economic Research, Inc.
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
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ECONIS (ZBW)
42
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1
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
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2
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
3
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
4
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
5
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
6
The role of online formative assessment in higher education : effectiveness and student satisfaction
Farrell, Wendy
;
Pattermann, Juliana
- In:
Zukunft verantwortungsvoll gestalten : Forschungsforum …
,
(pp. 141-155)
.
2022
Persistent link: https://www.econbiz.de/10013380879
Saved in:
7
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
8
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
9
How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? : the case of South Africa
Mokonyama, Mathetha
;
Venter, Christo
- In:
Research in transportation economics
69
(
2018
),
pp. 180-186
Persistent link: https://www.econbiz.de/10012026651
Saved in:
10
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
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