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Consumer behaviour
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Dienstleistungsqualität
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International journal of hospitality management
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Journal of business research : JBR
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ECONIS (ZBW)
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The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
Alhelalat, Jebril A.
;
Habiballah, Ma’moun A.
; …
- In:
International journal of hospitality management
66
(
2017
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011810920
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2
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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