The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
Jebril A. Alhelalat, Ma’moun A. Habiballah, Naseem M. Twaissi
| Year of publication: |
September 2017
|
|---|---|
| Authors: | Alhelalat, Jebril A. ; Habiballah, Ma’moun A. ; Twaissi, Naseem M. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 66.2017, p. 46-53
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| Subject: | Restaurant service quality | Service behaviour | Customer satisfaction | Service encounter | Personal aspects | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.07.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011810920