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Search: subject_exact:"Customer service"
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Customer service
1,269
Kundenservice
897
Service quality
633
Dienstleistungsqualität
577
Customer satisfaction
529
Kundenzufriedenheit
476
Relationship marketing
469
Beziehungsmarketing
460
Consumer behaviour
400
Konsumentenverhalten
388
Beschwerdemanagement
179
Complaint management
177
Dienstleistungssektor
129
Service industry
129
Emotion
123
Arbeitsverhalten
85
Work behaviour
85
Retail trade
72
customer service
72
Einzelhandel
66
Online retailing
65
Online-Handel
65
Dienstleistung
64
Services
63
Salespeople
57
Service recovery
57
Verkaufspersonal
57
Job satisfaction
50
Electronic Commerce
49
Arbeitszufriedenheit
48
Robot
48
Roboter
48
Service failure
48
Service encounter
45
Customer integration
44
Kundenintegration
44
E-commerce
43
Training
41
Artificial intelligence
40
Künstliche Intelligenz
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1,224
German
72
Undetermined
34
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Gustafsson, Anders
8
Cook, Sarah
6
Kippenberger, T
6
Lyu, Yijing
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Barnes, Donald C.
5
Beatty, Sharon E.
5
Gremler, Dwayne D.
5
Macaulay, Steve
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Rui, Huaxia
5
Seger-Guttmann, Tali
5
Shin, Hyunju
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Collier, Joel E.
4
Daugherty, Patricia J.
4
Groth, Markus
4
Lewis, Barbara R.
4
Lin, Binshan
4
Marr, Norman E.
4
Subramony, Mahesh
4
Söderlund, Magnus
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Wang, Chen-Ya
4
Witell, Lars
4
Ye, Yijiao
4
Zablah, Alex R.
4
Zhou, Xing
4
Abney, Alexandra K.
3
Alkire, Linda
3
Ambika, Anupama
3
Brady, Michael K.
3
Brengman, Malaika
3
Chaker, Nawar N.
3
Chen, Jing
3
Cheng, Bao
3
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Springer Fachmedien Wiesbaden
7
IGI Global
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Springer Gabler <Firma>
1
Technische Universität Chemnitz
1
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Journal of retailing and consumer services
64
International journal of hospitality management
53
Journal of business research : JBR
47
The journal of services marketing
44
SpringerLink / Bücher
42
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
The TQM Magazine
28
Human Resource Management International Digest
27
Journal of service research
22
Springer eBook Collection / Business and Economics
18
International Journal of Bank Marketing
17
International journal of contemporary hospitality management
15
Journal of service theory and practice
15
International Journal of Retail & Distribution Management
14
Journal of service management
14
The International Journal of Logistics Management
14
The service industries journal
14
Journal of service research : JSR
13
International Journal of Contemporary Hospitality Management
12
Journal of Consumer Marketing
12
Journal of hospitality marketing & management
12
Service business
12
International Journal of Quality & Reliability Management
11
Journal of Business & Industrial Marketing
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Marketing Intelligence & Planning
10
Services marketing quarterly
10
Strategic Direction
10
Tourism management : research, policies, practice
10
European journal of marketing
9
International Journal of Physical Distribution & Materials Management
9
Management Decision
9
Training for Quality
9
American Journal of Business
8
European Journal of Marketing
8
Industrial and Commercial Training
7
International journal of production economics
6
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Source
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ECONIS (ZBW)
929
Other ZBW resources
362
RePEc
34
BASE
2
USB Cologne (EcoSocSci)
2
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1
A study on investigating the online impulse purchase intention of Indian women
Divakar, P.
;
Venkatesh, R.
- In:
International journal of work innovation : IJWI
5
(
2024
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
Saved in:
2
The collective candidate experience : theory and business unit consequences
McFarland, Lynn A.
;
Ployhart, Robert E.
;
Shepherd, …
- In:
Journal of management
50
(
2024
)
4
,
pp. 1424-1452
Persistent link: https://www.econbiz.de/10014578493
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth
;
Yin, Dezhi
;
Zhang, Han
- In:
Information systems research : ISR
34
(
2023
)
3
,
pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
Saved in:
5
Deriving trust-supporting design knowledge for AI-based chatbots in customer service : a use case from the automotive industry
Sonntag, Martin
;
Mehmann, Jens
;
Teuteberg, Frank
- In:
Journal of organizational computing and electronic commerce
33
(
2023
)
3/4
,
pp. 178-210
Persistent link: https://www.econbiz.de/10014554236
Saved in:
6
Sports services : motivations and attitudes in the practice of physical activity and sports in Spain and Colombia
Sánchez-Torres, Javier A.
;
Arroyo-Cañada, Francisco-Javier
- In:
International journal of sport management and marketing …
23
(
2023
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014310872
Saved in:
7
A study on chatbots in the Indian banking sector
Rani, Reena
;
Kanda, James
;
Chanchal
;
Vij, Taranjit Singh
- In:
Contemporary studies of risks in emerging technology, part A
,
(pp. 35-47)
.
2023
Persistent link: https://www.econbiz.de/10014327396
Saved in:
8
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
9
Voice-based AI in call center customer service : a natural field experiment
Wang, Lingli
;
Huang, Ni
;
Hong, Yili
;
Liu, Luning
;
Guo, …
- In:
Production and operations management : the flagship …
32
(
2023
)
4
,
pp. 1002-1018
Persistent link: https://www.econbiz.de/10014266223
Saved in:
10
Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi
- In:
Journal of African business
23
(
2022
)
1
,
pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
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