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Search: subject_exact:"Reklamation"
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Beschwerdemanagement
603
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603
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424
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Grégoire, Yany
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5
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3
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3
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Lu, Lu
3
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3
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3
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ECONIS (ZBW)
610
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2
USB Cologne (EcoSocSci)
1
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
3
Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making
Vairetti, Carla
;
Aránguiz, Ignacio
;
Maldonado, Sebastián
- In:
European journal of operational research : EJOR
312
(
2024
)
3
,
pp. 1108-1118
Persistent link: https://www.econbiz.de/10014456470
Saved in:
4
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
5
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
6
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
7
Extreme weather and complaints : evidence from Chinese netizens
Han, Yajie
;
Zhu, Hongjia
- In:
China economic journal : the official journal of the …
17
(
2024
)
1
,
pp. 116-136
Persistent link: https://www.econbiz.de/10014511866
Saved in:
8
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
9
Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations
Burrell, Darrell Norman
;
Huff, Allison J.
;
Crowe, Margaret
- In:
Leadership strategies for effective diversity management
,
(pp. 124-149)
.
2024
Persistent link: https://www.econbiz.de/10014487538
Saved in:
10
Observers' complaint language perceptions : a new measure to aid social media service recovery evaluations
Bacile, Todd J.
- In:
Journal of marketing theory and practice : JMTP
32
(
2024
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10014514631
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