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~institution:"Books on Demand GmbH <Norderstedt>"
~institution:"Freie Universität Berlin"
~institution:"Springer-Verlag GmbH"
~institution:"Technische Universität Dresden"
~person:"Fonferek, Katharina-Maria"
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Customer Engagement im Dienstleistungserstellungsprozess
Fonferek, Katharina-Maria
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2017
Persistent link: https://www.econbiz.de/10011886612
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