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~institution:"Nomos Verlagsgesellschaft"
~person:"Gouthier, Matthias"
~subject:"EU countries"
~subject:"Services marketing"
~subject:"USA"
~type_genre:"Sammelwerk"
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EU countries
Services marketing
USA
Dienstleistung
2
Dienstleistungsmarketing
2
Customer retention
1
Customer satisfaction
1
Customer service
1
Design Thinking
1
Dienstleistungsqualität
1
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Kundenorientierung
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Sammelwerk
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German
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Gouthier, Matthias
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Nomos Verlagsgesellschaft
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
1
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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ECONIS (ZBW)
2
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias
(
ed.
)
-
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011709816
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2
Kundenbindung durch kosteneffiziente Service Excellence : Strategien - Konzepte - Best-Practices : Konferenzband der 5. Excellence-in-Service-Konferenz EXIS
Gouthier, Matthias
(
ed.
)
-
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011520402
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