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~institution:"RWTH Aachen"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Kundenzufriedenheit
3
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Electronic Shopping
2
Konsumentenverhalten
2
Online retailing
2
Online-Handel
2
Reklamation
2
Competition
1
Handelsmarke
1
Kaufentscheidung
1
Kaufverhalten
1
Multichannel strategy
1
Multikanalvertrieb
1
Purchase decision
1
Store brand
1
Verbraucherzufriedenheit
1
Website
1
Wettbewerb
1
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3
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Hochschulschrift
3
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2
Collection of articles of several authors
1
Collection of articles written by one author
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Graue Literatur
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Non-commercial literature
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Sammelwerk
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English
3
Author
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Aswege, Frederike von
1
Hellemann, Niklas Jan
1
Lukner, Stefanie
1
Institution
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RWTH Aachen
Springer Fachmedien Wiesbaden
19
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Shaker Verlag
3
Technische Universität Hamburg
3
De Gruyter Oldenbourg
2
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Edition Wissenschaft Apprimus
2
Apprimus Edition Wissenschaft
1
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ECONIS (ZBW)
3
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Understanding antecedents and outcomes of private label brand choice : an empirical analysis in a multichannel context
Lukner, Stefanie
-
2021
Persistent link: https://www.econbiz.de/10013260157
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2
Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
Aswege, Frederike von
-
2020
Persistent link: https://www.econbiz.de/10012403851
Saved in:
3
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
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