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~isPartOf:"A National Bureau of Economic Research conference report"
~isPartOf:"The service industries journal"
~subject:"Hospital"
~subject:"School"
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Hospital
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Dienstleistungsqualität
295
Service quality
295
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
63
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63
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31
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31
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25
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19
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1
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1
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1
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1
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1
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1
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1
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1
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A National Bureau of Economic Research conference report
The service industries journal
Health care management review : HCM review
73
NBER working paper series
70
Working paper / National Bureau of Economic Research, Inc.
67
NBER Working Paper
63
International journal of hospitality management
54
Journal of health economics
42
Discussion paper series / IZA
39
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36
Economics of education review
35
Quality management journal : QMJ
34
Health marketing quarterly
23
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22
International journal of contemporary hospitality management
21
IZA Discussion Paper
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Journal of public economics
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Ruhr economic papers
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The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
14
Discussion paper / Centre for Economic Policy Research
13
International journal of quality and service sciences
13
Regional science & urban economics
13
The American economic review
13
The European journal of health economics
13
International journal of quality & reliability management
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CESifo working papers
10
CHE research paper
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Discussion paper
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International journal of health care finance and economics
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Journal of urban economics
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Production and operations management : an international journal of the Production and Operations Management Society
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17
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
5
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
7
Promoting the quality of hospital service for children with developmental delays
Lee, Shu-fang
;
Lee, Wen-shiung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
Saved in:
8
Technology investments, performance and the effects of size and region in Turkish hospitals
Cetin, Ayse Tansel
;
Aksu, Mine
;
Ozer, Gokhan
- In:
The service industries journal
32
(
2012
)
5
,
pp. 747-771
Persistent link: https://www.econbiz.de/10009535907
Saved in:
9
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
10
Constructing an index for brand equity : a hospital example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
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