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~isPartOf:"A Research Agenda for Service Marketing"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
~type_genre:"Collection of articles of several authors"
~type_genre:"Konferenzbeitrag"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
4
Service quality
4
Dienstleistungssektor
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Service industry
3
Customer service
2
Dienstleistung
2
Kundenservice
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Research agenda
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Services
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AI
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Arbeitspsychologie
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Bibliometrics
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COVID-19
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Consumer behaviour
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Coronavirus
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Cross-cultural management
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Customer–employee interaction
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Dienstleistungsmarketing
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Emotion
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Emotional contagion
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Frontline employees
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Globalization
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Growth–Share Matrix
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Intercultural Interactions
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Intercultural Service Encounter
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Baillod, Chloé
1
Delcourt, Cécile
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Furrer, Olivier
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Kunz, Werner H.
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Landry, Mikèle
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Paluch, Stefanie
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Pitardi, Valentina
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Wirtz, Jochen
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A Research Agenda for Service Marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
International journal of quality and service sciences
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
The TQM journal : the international review of organizational improvement
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Beiträge zur Hochschulpolitik
10
Europäische Hochschulschriften / 5
8
Management, Prozessgestaltung, Kundenperspektive
8
Gabler Edition Wissenschaft
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
The service industries journal
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Business process management journal
6
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
6
Progress in the competitive agenda in the postal and delivery sector
6
Research in transportation economics
6
Achieving competitive advantage through quality management
5
Dienstleistungsmanagement im Krankenhaus ; 2
5
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
LISS 2012 ; Vol. 1
5
Marketing in the new global order : challenges and opportunities
5
Service quality and management
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
4
Dienstleistungscontrolling
4
Dienstleistungsmanagement im Krankenhaus ; 1
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
Electronic Services
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Global cases on hospitality industry
4
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
4
Health care issues in the United States and Japan
4
Interaktionen im Dienstleistungsbereich
4
International journal of economics and financial issues : IJEFI
4
International journal of services, economics and management
4
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ECONIS (ZBW)
4
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1
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
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