Emotions in service encounters : a review and research agenda
Year of publication: |
2024
|
---|---|
Authors: | Delcourt, Cécile |
Published in: |
A Research Agenda for Service Marketing. - Cheltenham : Edward Elgar Publishing Limited, ISBN 978-1-80392-317-8. - 2024, p. 93-129
|
Subject: | Emotion | Service encounter | Research agenda | Emotional contagion | Customer–employee interaction | Frontline employees | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology |
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