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~isPartOf:"ACHE management series"
~isPartOf:"Administrative science quarterly : ASQ"
~isPartOf:"Harvard business review : HBR"
~isPartOf:"The learning organization : TLO ; the international journal of critical studies in organizational learning"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Organisatorischer Wandel"
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Customer satisfaction
Organisatorischer Wandel
Hospital
19
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19
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7
USA
6
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6
Learning organization
5
Lernende Organisation
5
Kundenzufriedenheit
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3
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Chown, Jillian
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Cruz-Cunha, Maria Manuela
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Davis, Scott W.
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Jones, Anthony K.
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Kajamaa, Anu
1
Kellogg, Katherine C.
1
Kovner, Anthony R.
1
Lopes, Nuno
1
Merlino, James I.
1
Miranda, Isabel
1
Raman, Ananth
1
Simoes, Ricardo
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ACHE management series
Administrative science quarterly : ASQ
Harvard business review : HBR
The learning organization : TLO ; the international journal of critical studies in organizational learning
Journal of health organization and management
35
International journal of hospitality management
31
Health care management review : HCM review
29
Health marketing quarterly
17
Journal of hospitality marketing & management
13
Quality management journal : QMJ
12
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality & reliability management
8
Total quality management & business excellence
8
Tourism management : research, policies, practice
8
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
Journal of business research : JBR
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of change management : an international journal
6
Journal of organizational change management
6
Journal of travel and tourism marketing
6
Global business and organizational excellence : a review of research & best practices
5
The service industries journal
5
Cogent business & management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality and tourism insights
4
Krankenhausmanagement : Strategien, Konzepte, Methoden
4
Technological forecasting & social change : an international journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
International journal of electronic customer relationship management : IJECRM
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of production economics
3
International journal of production research
3
International journal of public sector management : IJPSM
3
International journal of services, economics and management
3
Journal of hospital marketing & public relations
3
Journal of industrial engineering and management : JIEM
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
The unfolding of control mechanisms inside organizations : pathways of customization and transmutation
Chown, Jillian
- In:
Administrative science quarterly : ASQ
66
(
2021
)
3
,
pp. 711-752
Persistent link: https://www.econbiz.de/10012608451
Saved in:
2
Subordinate activation tactics : semi-professionals and micro-level institutional change in professional organizations
Kellogg, Katherine C.
- In:
Administrative science quarterly : ASQ
64
(
2019
)
4
,
pp. 928-975
Persistent link: https://www.econbiz.de/10012176998
Saved in:
3
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
4
Leading a hospital turnaround : a practical guide
Jones, Anthony K.
-
2013
Persistent link: https://www.econbiz.de/10009783870
Saved in:
5
An e-marketplace of healthcare and social care services : the perceived interest
Cruz-Cunha, Maria Manuela
;
Miranda, Isabel
;
Lopes, Nuno
; …
- In:
The learning organization : TLO ; the international …
20
(
2013
)
6
,
pp. 406-418
Persistent link: https://www.econbiz.de/10010222132
Saved in:
6
Health care's service fanatics : how the Cleveland Clinic leaped to the top of patient-satisfaction surveys
Merlino, James I.
;
Raman, Ananth
- In:
Harvard business review : HBR
91
(
2013
)
5
,
pp. 108-116
Persistent link: https://www.econbiz.de/10009740748
Saved in:
7
Boundary breaking in a hospital : expansive learning between the worlds of evaluation and frontline work
Kajamaa, Anu
- In:
The learning organization : TLO ; the international …
18
(
2011
)
5
,
pp. 361-377
Persistent link: https://www.econbiz.de/10009295723
Saved in:
8
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
9
Beyond the gift shop : boost revenue, your brand, and patient satisfaction with strategic healthcare retail
Thompson-Banko, Mindy
-
2009
Persistent link: https://www.econbiz.de/10012673996
Saved in:
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