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~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~type_genre:"Article in journal"
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Academy of Management journal : AMJ
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The service industries journal
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Perceived power inbalance and customer dissatisfaction
Lee, Jungki
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1113-1137
Persistent link: https://www.econbiz.de/10003996106
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