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~isPartOf:"Achieving competitive advantage through quality management"
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Search: subject_exact:"Quality function deployment"
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Quality management
19
Qualitätsmanagement
19
Spain
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Dienstleistungsqualität
5
Service quality
5
Hotel industry
4
Hotellerie
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Konsumentenverhalten
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Bauwirtschaft
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Betriebliches Informationssystem
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Callcenter
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Customer satisfaction
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E-commerce
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Electronic Commerce
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Factor analysis
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Faktorenanalyse
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Firm performance
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Galicia (Spain)
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English
19
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Gil-Marques, María
2
Moreno-Luzon, María D.
2
Navarro García, Antonio
2
Río Rama, María de la Cruz del
2
Álvarez-García, José
2
Albarracín Guillem, José Miguel
1
Arezes, Pedro
1
Ballina, Francisco Javier de la
1
Barrera-Barrera, Ramón
1
Blanco-González, Alicia
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Calvo-Mora, Arturo
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Carmona-Márquez, Francisco J.
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Casadesús, Martí
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Casas Novas, Jorge
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Caso, Laura
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Castillo-Peces, Carlos del
1
Castillo-Peces, Julian del
1
Coelho, Luís
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Cruz-Suárez, Ana
1
Diéz de Castro, Emilio P.
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Domingues, Pedro
1
Díez-Martín, Francisco
1
Estelles-Miguel, Sofía
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Ferreiro-Seoane, Francisco J.
1
González-Vázquez, Encarnación
1
Guerreiro Gomes, Patrícia
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Iglesias, Víctor
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Leal-Rodríguez, Antonio L.
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Llach, Josep
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Lopes, Rui Pedro
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Marimón, Frederic
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Mendes, Joana
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Mendes, Júlio
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Mercado-Idoeta, Carmelo
1
Moreno Más, María Amalia
1
Palmer Gato, Marta Elena
1
Periañez-Cristóbal, Rafael
1
Peris-Ortiz, Marta
1
Petnji Yaya, Luc Honore
1
Pinto de Sá, Ana Cristina
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Achieving competitive advantage through quality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
395
International journal of production research
354
Total quality management & business excellence
251
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International Journal of Quality & Reliability Management
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
European journal of industrial engineering : EJIE
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
43
Beiträge zur Hochschulpolitik
42
Journal of health organization and management
42
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
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ECONIS (ZBW)
19
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1
The contribution of TQM to organizational ambidexterity : the state of the art and promising research streams
Moreno-Luzon, María D.
;
Gil-Marques, María
- In:
Achieving competitive advantage through quality management
,
(pp. 293-305)
.
2015
Persistent link: https://www.econbiz.de/10011300797
Saved in:
2
The influence of institutional environment on quality management in hotels
Sánchez-Fernández, María Dolores
;
Vargas-Sánchez, …
- In:
Achieving competitive advantage through quality management
,
(pp. 279-291)
.
2015
Persistent link: https://www.econbiz.de/10011300798
Saved in:
3
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
4
Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre
Sá, Patrícia Moura
;
Pinto de Sá, Ana Cristina
- In:
Achieving competitive advantage through quality management
,
(pp. 253-264)
.
2015
Persistent link: https://www.econbiz.de/10011300804
Saved in:
5
Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 233-251)
.
2015
Persistent link: https://www.econbiz.de/10011300807
Saved in:
6
How communication and control processes improve quality
Saraiva, Margarida
;
Casas Novas, Jorge
;
Guerreiro …
- In:
Achieving competitive advantage through quality management
,
(pp. 219-231)
.
2015
Persistent link: https://www.econbiz.de/10011300809
Saved in:
7
Quality in the Spanish university system : challenges and opportunities
Vaquero-García, Alberto
;
Ferreiro-Seoane, Francisco J.
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 205-217)
.
2015
Persistent link: https://www.econbiz.de/10011300813
Saved in:
8
Integration of information in higher education institutions for quality evaluation
Lopes, Rui Pedro
;
Àlvarez-García, José
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 191-203)
.
2015
Persistent link: https://www.econbiz.de/10011300817
Saved in:
9
Integrated management systems : a model for maturity assessment
Domingues, Pedro
;
Sampaio, Paulo
;
Arezes, Pedro
- In:
Achieving competitive advantage through quality management
,
(pp. 171-189)
.
2015
Persistent link: https://www.econbiz.de/10011300821
Saved in:
10
The EFQM model as an instrument to legitimise organisations
Blanco-González, Alicia
;
Cruz-Suárez, Ana
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 155-169)
.
2015
Persistent link: https://www.econbiz.de/10011300824
Saved in:
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