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~isPartOf:"Addison-Wesley series in statistics"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Ward, Amy R."
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Addison-Wesley series in statistics
Manufacturing & service operations management : M & SOM
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Production and operations management : an international journal of the Production and Operations Management Society
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Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Kim, Jeunghyun
;
Randhawa, Ramandeep S.
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
2
,
pp. 285-301
Persistent link: https://www.econbiz.de/10011876709
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Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
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