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~isPartOf:"Advances in management accounting : a research annual"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~subject:"Customer satisfaction"
~subject:"Hospital"
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Search: subject:"Performance-Messung"
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Customer satisfaction
Hospital
Performance measurement
141
Performance-Messung
141
Firm performance
46
Unternehmenserfolg
46
Hotel industry
42
Hotellerie
42
Beziehungsmarketing
23
Relationship marketing
23
Balanced Scorecard
17
Balanced scorecard
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B-to-B-Marketing
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Service quality
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Hotel performance
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Controlling
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Krankenhaus
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Management control
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Salespeople
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Selling
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Supply chain
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Verkauf
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Verkaufspersonal
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Dynamic capabilities
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Galetzka, Mirjam
2
Pruyn, Ad
2
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Assaf, A. Georges
1
Aubke, Florian
1
Baggio, Rodolfo
1
Barrio-García, Salvador del
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Beldona, Srikanth
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Bernard, Shaniel
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Brochado, Ana
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Callahan, Carolyn M.
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Chadee, Doren
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Chan, Yee-Ching Lilian
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Cheng, Bao
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Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knežević
1
D'Angella, Francesca
1
Dong, Yun
1
Groen, Brenda H.
1
Guo, Gongxing
1
Hagen, Mark van
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Ho, Shih-jen Kathy
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Hu, Yaou
1
Josiassen, Alexander
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Kher, Hemant V.
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Köseoglu, Mehmet Ali
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McManus, Lisa
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Min, Hyounae
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Mobach, Mark P.
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Mohsin, Asad
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Oh, Haemoon
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Peng, Yan
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Pijls, Ruth
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Porcu, Lucia
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Ren, Shuang
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Rodrigues, Helena
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Advances in management accounting : a research annual
Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Health care management review : HCM review
13
International journal of services and operations management
10
The service industries journal
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of productivity and quality management : IJPQM
9
Journal of business research : JBR
9
International journal of contemporary hospitality management
8
Health care management science
7
Journal of health organization and management
7
Tourism management : research, policies, practice
7
The international journal of productivity and performance management
6
The international journal of productivity and performance management : IJPPM
6
Benchmarking : an international journal ; BIJ
5
Total quality management & business excellence
5
Health care management science : a new journal serving the international health care management community
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of retailing and consumer services
4
Public performance & management review
4
The TQM journal : the international review of organizational improvement
4
The journal of services marketing
4
Health economics
3
Health marketing quarterly
3
International journal of business innovation and research
3
International journal of process management and benchmarking : IJPMB
3
International journal of quality & reliability management
3
International public management journal
3
Journal of hospitality marketing & management
3
Journal of operations management
3
Journal of service management
3
Krankenhausmanagement : Strategien, Konzepte, Methoden
3
Measuring business excellence : the journal of organizational performance management
3
Public management review
3
Working papers / Harvard Business School, Division of Research
3
Accounting, auditing & accountability journal
2
Benchmarking : an international journal
2
Cogent business & management
2
Die zukünftige Rolle öffentlicher Krankenhäuser im Gesundheitswesen
2
European accounting review
2
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ECONIS (ZBW)
16
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1
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
2
Influence of guanxi on hospitality career performance in China : is more necessarily better?
Ren, Shuang
;
Chadee, Doren
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389850
Saved in:
3
Toward understanding the attitude measurements in hospitality research
Min, Hyounae
;
Park, Jeongdoo
;
Hu, Yaou
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293771
Saved in:
4
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
5
Foundations of hospitality performance measurement research : a co-citation approach
Sainaghi, Ruggero
;
Köseoglu, Mehmet Ali
;
D'Angella, …
- In:
International journal of hospitality management
79
(
2019
),
pp. 21-40
Persistent link: https://www.econbiz.de/10012012773
Saved in:
6
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
7
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
8
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
9
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
10
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
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