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~isPartOf:"Amfiteatru economic : an economic and business research periodical"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of service management"
~person:"Gustafsson, Anders"
~subject:"Hochschule"
~subject:"Service quality"
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Hochschule
Service quality
Dienstleistungsqualität
3
Dienstleistungssektor
2
Service industry
2
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Consumer behaviour
1
Customer behavior
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Customer integration
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Customer requirements
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Customer satisfaction
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Customer service
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Marketingmanagement
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Measurement
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Phases of customer orientation
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Service delivery system
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Service-Dominant Logic
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Telecom industry
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Gustafsson, Anders
Edvardsson, Bo
10
Witell, Lars
7
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Svensson, Göran
4
Elg, Mattias
3
Engström, Jon
3
Kristensson, Per
3
Padin, Carmen
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Rönnbäck, Åsa
3
Tronvoll, Bård
3
Astrini, Nidya Judhi
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brege, Staffan
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Grönroos, Christian
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Karlsson, Margareta
2
Leroi-Werelds, Sara
2
Longbottom, David
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Olaru, Marieta
2
Paluch, Stefanie
2
Pantouvakis, Angelos
2
Pareigis, Jörg
2
Patrício, Lia
2
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Amfiteatru economic : an economic and business research periodical
International journal of quality and service sciences
Journal of service management
Journal of business research : JBR
5
Journal of retailing
2
The journal of services marketing
2
Journal of retailing and consumer services
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
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ECONIS (ZBW)
3
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Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
2
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
3
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
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