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~isPartOf:"Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Consumer behaviour
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5
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
perceived value
2
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand image
1
Cognition
1
Complaint management
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Dienstleistungssektor
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Electronic Banking
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Electronic banking
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Elektronisches Geld
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Emotion
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Game theory
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ISO 9001
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Innovation adoption
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Innovationsakzeptanz
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Job satisfaction
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Kansei Engineering
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Mobile Business
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Mobilkommunikation
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Nash equilibrium
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Nash-Gleichgewicht
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Online-Handel
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Conference paper
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Cara, Corina
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Casadesús, Martí
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Hartono, Markus
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
The international review of retail, distribution and consumer research
5
International journal of economics and financial issues : IJEFI
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
International journal of quality and service sciences
2
Journal of service theory and practice
2
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
AICEI proceedings
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business process management journal
1
Ethics, social responsibility and sustainability in marketing
1
Information technology and management
1
Interdisciplinary management research XVI ; 1
1
Journal of marketing management : MM
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Research in transportation economics
1
Reshaping Power Dynamics Between Sustainable Growth and Technical Disruption : 6th International Conference on Economics and Social Sciences, ICESS 2023, Bucharest, Romania
1
South Asian journal of management : SAJM
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The TQM journal : the international review of organizational improvement
1
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
1
Zwischen Marktversagen und Medienvielfalt : Medienmärkte im Fokus neuer medienökonomischer Anwendungen ; [... Workshop ... "Vom Theorien-Diskurs zur Theorien-Anwendung! - Anwendung und Erklärungspotenzial theoretischer Ansätze für medienökonomische Fragestellungen" ...]
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1
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
2
Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina
;
Tocila, Tudor
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
62
(
2015
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
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