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~isPartOf:"Applied economics"
~isPartOf:"Journal of banking & finance"
~isPartOf:"Journal of business research : JBR"
~person:"Gonzalez-Cruz, Tomas F."
~person:"Gonçalves, Helena Milagre Martins"
~person:"Soutar, Geoffrey N."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
3
Dienstleistungsqualität
3
Service quality
3
Performance measurement
2
Performance-Messung
2
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1
Contingency theory
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Dienstleistungssektor
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Firm performance
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Kontingenztheorie
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Kundenservice
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Marketing management
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Marketingmanagement
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Measurement
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Measurement invariance
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Messung
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Performance
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Rasch analysis
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Resource-based view
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Response behaviors
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Ressourcenorientierter Ansatz
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Scale development
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Service industry
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Gonzalez-Cruz, Tomas F.
Gonçalves, Helena Milagre Martins
Soutar, Geoffrey N.
Ayanso, Anteneh
1
Baehre, Sven
1
Brush, Gregory J.
1
Carrión, Gabriel Cepeda
1
Crosby, Lawrence A.
1
Cruz-Ros, Sonia
1
Davoudi, Heidar
1
Dickinger, Astrid
1
Dietrich, Holger
1
Ganglmair-Wooliscroft, Alexandra
1
Ghanbarpour, Tohid
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1
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1
Itani, Omar S.
1
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1
Kargar, Mehdi
1
Klaus, Philipp
1
Klinner, Nicole S.
1
Kuppelwieser, Volker
1
Lu, Lin
1
Matsuoka, Kohsuke
1
Meißner, Martin
1
Mengesha, Nigussie
1
Ndubisi, Nelson Oly
1
O'Dwyer, Michele
1
O'Malley, Lisa
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1
Pfeiffer, Jella
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Ruiz, David Martín
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Stangl, Brigitte
1
Story, Vicky M.
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Walsh, Gianfranco
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Wang, Yen-Yao
1
Wang, Yu
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Washburn, Judith H.
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Applied economics
Journal of banking & finance
Journal of business research : JBR
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ECONIS (ZBW)
3
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1
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
2
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
3
Multi-group invariance in a third-order factorial model : attribute satisfaction
measurement
Gonçalves, Helena Milagre Martins
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1292-1297
Persistent link: https://www.econbiz.de/10009756051
Saved in:
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