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~isPartOf:"Applied economics"
~isPartOf:"Journal of banking & finance"
~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Search: "Measurement"
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Kundenzufriedenheit
Measurement
191
Messung
183
Performance measurement
155
Performance-Messung
155
Theorie
56
Theory
56
Portfolio selection
52
Portfolio-Management
52
Firm performance
40
Unternehmenserfolg
40
Consumer behaviour
38
Konsumentenverhalten
38
Investment Fund
30
Investmentfonds
30
Risiko
28
Risk
28
Estimation
27
Risikomaß
27
Risk measure
27
Schätzung
27
Capital income
25
Kapitaleinkommen
25
Statistical error
23
Statistischer Fehler
23
USA
22
United States
22
Risikomanagement
21
Risk management
21
Conjoint analysis
20
Conjoint-Analyse
20
Beziehungsmarketing
18
Relationship marketing
18
Scale development
18
Customer satisfaction
16
Data envelopment analysis
16
Data-Envelopment-Analyse
16
Operations Research
16
Operations research
16
Dienstleistungsqualität
14
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16
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16
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English
16
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Ayanso, Anteneh
1
Baehre, Sven
1
Brush, Gregory J.
1
Carrión, Gabriel Cepeda
1
Crosby, Lawrence A.
1
Cruz-Ros, Sonia
1
Davoudi, Heidar
1
Dickinger, Astrid
1
Dietrich, Holger
1
Ganglmair-Wooliscroft, Alexandra
1
Ghanbarpour, Tohid
1
Goad, Emily A.
1
Gonzalez-Cruz, Tomas F.
1
Gonçalves, Helena Milagre Martins
1
Gremler, Dwayne D.
1
Itani, Omar S.
1
Jaramillo, Fernando
1
Kargar, Mehdi
1
Klaus, Philipp
1
Klinner, Nicole S.
1
Kuppelwieser, Volker
1
Lu, Lin
1
Matsuoka, Kohsuke
1
Meißner, Martin
1
Mengesha, Nigussie
1
Ndubisi, Nelson Oly
1
O'Dwyer, Michele
1
O'Malley, Lisa
1
Peukert, Christian
1
Pfeiffer, Jella
1
Pfeiffer, Thies
1
Ruiz, David Martín
1
Soutar, Geoffrey N.
1
Stangl, Brigitte
1
Story, Vicky M.
1
Walsh, Gianfranco
1
Wang, Yen-Yao
1
Wang, Yu
1
Washburn, Judith H.
1
Wooliscroft, Ben
1
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Applied economics
Journal of banking & finance
Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Journal of retailing and consumer services
17
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
The service industries journal
16
International journal of hospitality management
13
International journal of productivity and quality management : IJPQM
12
Total quality management & business excellence
12
International journal of contemporary hospitality management
9
International journal of services and operations management
9
Tourism management : research, policies, practice
9
Quality management journal : QMJ
8
The TQM journal : the international review of organizational improvement
8
The journal of services marketing
8
SpringerLink / Bücher
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Gabler Edition Wissenschaft
5
International journal of quality & reliability management
5
Journal of air transport management
5
Journal of service management
5
Journal of travel and tourism marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
International journal of business and globalisation : IJBG
4
International journal of services, economics and management
4
Journal of hospitality marketing & management
4
Journal of marketing management : MM
4
Journal of the Academy of Marketing Science
4
Modern analysis of customer surveys : with applications using R
4
Services marketing quarterly
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
International journal of business information systems : IJBIS
3
International journal of production research
3
International journal of quality and service sciences
3
International journal of services technology and management
3
International public management journal
3
Journal of hospitality and tourism insights
3
Journal of retailing
3
Journal of targeting, measurement and analysis for marketing
3
Journal of vacation marketing : an international journal
3
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ECONIS (ZBW)
16
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16
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
The Drucker intangibles
measurement
system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
3
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
4
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
5
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
6
Effects of revenue management on perceived value, customer satisfaction, and customer loyalty
Matsuoka, Kohsuke
- In:
Journal of business research : JBR
148
(
2022
),
pp. 131-148
Persistent link: https://www.econbiz.de/10013325458
Saved in:
7
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
8
How virtual reality affects consumer choice
Meißner, Martin
;
Pfeiffer, Jella
;
Peukert, Christian
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 219-231
Persistent link: https://www.econbiz.de/10012285933
Saved in:
9
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
10
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
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