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~isPartOf:"Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Call centre"
~subject:"E-commerce"
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Call centre
E-commerce
Customer service
12
Kundenservice
12
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Beschwerdemanagement
4
Complaint management
4
Service operations
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Callcenter
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Großbritannien
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Behavioural operations
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Bullwhip effect
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Call centres
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Call routing
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Contingency theory
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Deutschland
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Dienstleistung
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Dienstleistungsmanagement
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Bittner, Susanne
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Ellway, Benjamin
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Kumar, J. Ajith
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Rudran, Raghunath
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Schietinger, Marc
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Weinkopf, Claudia
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International journal of electronic customer relationship management : IJECRM
5
The journal of services marketing
4
Academy of Management journal : AMJ
3
Harvard-Business-Manager : das Wissen der Besten
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Manufacturing & service operations management : M & SOM
3
SOM research reports
3
Springer eBook Collection / Business and Economics
3
SpringerLink / Bücher
3
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
E-commerce trends for organizational advancement : new applications and methods
2
ERIM report series research in management
2
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Faculty & research / Insead : working paper series
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
International journal of services and operations management
2
Journal of internet commerce
2
Progress in IS
2
Ross School of Business working paper series
2
Technology mediated service encounters
2
The service industries journal
2
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
2
Advances in e-business research (AEBR) book series
1
Advances in industrial and labor relations
1
Amfiteatru economic : an economic and business research periodical
1
Anwendungen - Probleme - Wissen
1
Applications of supply chain management and e-commerce research
1
Beiträge zur Wirtschaftspsychologie
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business horizons
1
Business research quarterly : BRQ
1
Business strategy review
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1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
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