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~isPartOf:"Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung"
~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of business economics : JBE"
~isPartOf:"Kundenbeziehungen im Dienstleistungsbereich"
~subject:"Deutschland"
~subject:"Empirische Methode"
~subject:"Erfolgsfaktor"
~subject:"Hospital"
~subject:"Service quality"
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Deutschland
Empirische Methode
Erfolgsfaktor
Hospital
Service quality
Beziehungsmarketing
118
Relationship marketing
118
Theorie
41
Theory
41
Consumer behaviour
30
Germany
30
Konsumentenverhalten
30
Dienstleistungsqualität
28
Customer satisfaction
24
Kundenzufriedenheit
24
Innovationsmanagement
14
Innovation management
13
Customer service
11
Kundenservice
11
Lieferantenmanagement
11
Supplier relationship management
11
Dienstleistungsmarketing
10
Marketing management
10
Marketingmanagement
10
Services marketing
10
Innovation
9
Customer integration
8
Dienstleistungssektor
8
Kundenintegration
8
Quality management
8
Qualitätsmanagement
8
Service industry
8
Success factor
8
E-commerce
7
Electronic Commerce
7
Beschwerdemanagement
6
Betriebliche Wertschöpfung
6
Complaint management
6
Internet
6
Kundenorientierung
6
Mobile communications
6
Mobilkommunikation
6
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Article
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33
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3
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1
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German
37
English
24
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Meffert, Heribert
5
Huber, Frank
3
Bartl, Michael
2
Bauer, Hans H.
2
Betz, Jürgen
2
Huiskonen, Janne
2
Karppinen, Henri
2
Krieger, Katrin
2
Schnoor, Anje
2
Seppänen, Kaisa
2
Smith, Alan D.
2
Steinhoff, Fee
2
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Albers, Sönke
1
Alsaggaf, Mohammed
1
Alt, Rainer
1
Amnuay Saengnoree
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Arzenheimer, Marc
1
Azilah Kasim
1
Backhaus, Christof
1
Benkenstein, Martin
1
Bliemel, Friedhelm
1
Bouncken, Ricarda
1
Bruhn, Manfred
1
Böing, Christian
1
Chang, Lan-Fang
1
Dahiyat, Samer E.
1
Daskin, Mustafa
1
Eggert, Andreas
1
Ernst, Holger
1
Evanschitzky, Heiner
1
Fan, Ying
1
Farida, Naili
1
Fassott, Georg
1
Fischer, Marc
1
Ganesan, P.
1
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Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Münsteraner Führungsgespräch <33, 1997, Münster (Westf)>
1
Published in...
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Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
Betriebswirtschaftslehre für Technologie und Innovation
International journal of services and operations management
Journal of business economics : JBE
Kundenbeziehungen im Dienstleistungsbereich
Journal of retailing and consumer services
181
International journal of hospitality management
124
Journal of business research : JBR
118
SpringerLink / Bücher
118
The journal of services marketing
98
The service industries journal
80
Gabler Edition Wissenschaft
71
Journal of hospitality marketing & management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
51
International journal of contemporary hospitality management
50
Journal of service research : JSR
50
Springer eBook Collection / Business and Economics
48
Journal of travel and tourism marketing
45
Service business
44
Journal of service management
39
Journal of service research
34
Cogent business & management
33
Industrial marketing management : the international journal for industrial and high-tech firms
33
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
31
Journal of strategic marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of electronic customer relationship management : IJECRM
27
The international journal of bank marketing : IJBM
27
Journal of the Academy of Marketing Science
26
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
24
Marketing intelligence & planning
24
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
22
The journal of business & industrial marketing
22
Total quality management & business excellence
22
Europäische Hochschulschriften / 5
20
Psychology & marketing
20
Die Bank
19
International journal of services, economics and management
19
Journal of marketing
19
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ECONIS (ZBW)
60
USB Cologne (EcoSocSci)
1
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1
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
2
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
3
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
6
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
7
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
8
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
9
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
10
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
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