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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Electronic government : EG; an international journal"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Consumer behaviour
394
Konsumentenverhalten
394
Brand image
91
Markenimage
91
Kundenzufriedenheit
87
Brand management
86
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Anisimova, Tatiana
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Ho Huy Tuu
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1
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Asia Pacific journal of marketing and logistics
Electronic government : EG; an international journal
Journal of retailing and consumer services
669
Journal of business research : JBR
563
International journal of hospitality management
435
The journal of services marketing
247
The service industries journal
214
Journal of travel and tourism marketing
194
Tourism management : research, policies, practice
194
Journal of hospitality marketing & management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
177
International journal of contemporary hospitality management
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Cogent business & management
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Journal of the Academy of Marketing Science
131
Psychology & marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Services marketing quarterly
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Journal of service research : JSR
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Journal of strategic marketing
107
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
106
Journal of retailing
104
Service business
102
The journal of product & brand management
102
SpringerLink / Bücher
100
Journal of service management
98
European journal of marketing : EJM
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Journal of marketing
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The journal of brand management : an international journal
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Journal of air transport management
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Tourism management perspectives : TMP
92
The TQM journal : the international review of organizational improvement
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The international journal of bank marketing : IJBM
84
International journal of productivity and quality management : IJPQM
79
The international review of retail, distribution and consumer research
78
Marketing intelligence & planning
76
International journal of retail & distribution management
72
International journal of services and operations management
71
Total quality management & business excellence
71
International journal of quality and service sciences
69
Journal of marketing management : MM
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ECONIS (ZBW)
129
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1
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
2
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
3
Toward a better understanding of the attitude-behavior gap in organic food conative loyalty : a moderation and moderated mediation analysis
Anisimova, Tatiana
;
Weiss, Jan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1474-1493
Persistent link: https://www.econbiz.de/10014286063
Saved in:
4
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
5
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
6
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
7
The dark side of mobile apps : when and how technical security matters for in-app purchases?
Liu, Yulong
;
Chung, Henry F. L.
;
Zhang, Zuopeng
;
Wu, Mian
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 2965-2982
Persistent link: https://www.econbiz.de/10014486562
Saved in:
8
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
9
Sustaining customer loyalty of fresh food e-tailers : an empirical study in China
Cui, Li
;
He, Shanshan
;
Deng, Hepu
;
Wang, Xiaoyi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 669-686
Persistent link: https://www.econbiz.de/10014285872
Saved in:
10
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
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