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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service research : JSR"
~subject:"China"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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China
Customer satisfaction
Service quality
Consumer behaviour
737
Konsumentenverhalten
737
Beziehungsmarketing
189
Relationship marketing
189
Kundenzufriedenheit
176
Dienstleistungsqualität
155
Brand image
115
Markenimage
115
Brand management
110
Markenführung
110
Hotel industry
82
Hotellerie
82
Gastronomie
67
Restaurant industry
67
Emotion
65
Online retailing
64
Online-Handel
64
Brand
57
Markenartikel
57
Viral marketing
57
Virales Marketing
57
Internet marketing
51
Online-Marketing
51
Social Web
51
Social web
51
Beschwerdemanagement
42
Complaint management
42
Confidence
41
USA
41
United States
41
Vertrauen
41
E-commerce
38
Advertising effects
37
Electronic Commerce
37
Werbewirkung
37
Innovation adoption
30
Innovationsakzeptanz
30
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Undetermined
172
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1
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Article
263
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
263
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English
263
Author
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Han, Heesup
4
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Prayag, Girish
3
Schumann, Jan Hendrik
3
Ahn, Jiseon
2
Amin, Muslim
2
Anisimova, Tatiana
2
Assaker, Guy
2
Auh, Seigyoung
2
Baloglu, Seyhmus
2
Chu, Rongwei
2
Cobanoglu, Cihan
2
Danaher, Tracey S.
2
Di Benedetto, C. Anthony
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Fan, Alei
2
Flynn, Andrea Godfrey
2
Gao, Zhihong
2
Goh, Ben
2
Gong, Taeshik
2
Gorostidi-Martinez, Haritz
2
Hanks, Lydia
2
Haws, Kelly L.
2
Hung, Kam
2
Jain, Nikunj Kumar
2
Jebarajakirthy, Charles
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Kim, Wooyang
2
Lee, Dae Hui
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Liu, Chih-Hsing
2
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Published in...
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Asia Pacific journal of marketing and logistics
Journal of hospitality marketing & management
Journal of service research : JSR
Journal of retailing and consumer services
441
International journal of hospitality management
278
Journal of business research : JBR
228
The journal of services marketing
137
Journal of travel and tourism marketing
118
International journal of contemporary hospitality management
110
Cogent business & management
83
The service industries journal
79
Services marketing quarterly
77
Tourism management : research, policies, practice
74
Psychology & marketing
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Journal of international consumer marketing
55
International journal of consumer studies
53
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
48
European journal of marketing : EJM
46
Tourism management perspectives : TMP
46
The international journal of bank marketing : IJBM
44
International journal of retail & distribution management
43
Journal of strategic marketing
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Journal of global marketing
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of the Academy of Marketing Science
38
Marketing intelligence & planning
36
The international review of retail, distribution and consumer research
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of retail and distribution management
35
Journal of retailing
35
The journal of consumer marketing
35
Journal of air transport management
34
International journal of quality and service sciences
33
The journal of brand management : an international journal
33
Journal of Asian finance, economics and business : JAFEB
32
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ECONIS (ZBW)
263
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
4
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
5
Effects of brand spokes-characters with personal and historical nostalgia on brand attitude : evidence from Generation Z consumers in China
Jiang, Huanshu
;
Ge, Jiaoju
;
Yao, Jie
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 185-205
Persistent link: https://www.econbiz.de/10014486676
Saved in:
6
The effect of self-construal on solo dining intentions : an empirical study of Chinese consumers
Yan, An
;
Ren, Zhanzhi
;
Pei, Feng
;
Zhu, Xiaoxi
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 697-714
Persistent link: https://www.econbiz.de/10014486771
Saved in:
7
Understanding Chinese Gen Z and their online shopping intentions through TAM
Copeland, Lauren Reiter
;
Bhaduri, Gargi
;
Huang, Ouya
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
10
,
pp. 2361-2376
Persistent link: https://www.econbiz.de/10014430242
Saved in:
8
Why do Chinese people prefer domestic products : the role of consumer ethnocentrism, social norms and national identity
Jia, Qifan
;
Chen, Rui
;
Zuo, Yihan
;
Liu, Run
;
Gong, Roushan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
10
,
pp. 2582-2598
Persistent link: https://www.econbiz.de/10014430268
Saved in:
9
Drivers of customers' efforts to cope with wearable device usage problems and the role of demographics in a study in China
Ren, Tianbao
;
Le, Hoang T. P. M.
;
Park, Jungkun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2727-2747
Persistent link: https://www.econbiz.de/10014430282
Saved in:
10
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
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