Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Year of publication: |
2022
|
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Authors: | Shoukat, Muhammad Haroon ; Ramkissoon, Haywantee |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 6, p. 757-775
|
Subject: | Customer delight | customer engagement | customer experience | place identity | revisit intention | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenintegration | Customer integration | Kundenservice | Customer service |
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