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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of labor economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
180
Service quality
180
Customer satisfaction
86
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86
Consumer behaviour
52
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52
Beziehungsmarketing
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Chetty, Raj
4
Friedman, John N
4
Rockoff, Jonah E.
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Akhtar, Nadeem
3
Edvardsson, Bo
3
Ko, Yong Jae
3
Ahmad, Bilal
2
Das, Jishnu
2
Deming, David J.
2
Fatima, Johra Kayeser
2
Figlio, David N.
2
Finsterwalder, Jörg
2
Gaynor, Martin
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Jackson, Clement
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Jebarajakirthy, Charles
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Kurt, Sumeyra Duman
2
Larivière, Bart
2
Lee, Dae Hui
2
Lin, Jiun-sheng Chris
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Pathak, Parag A.
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Quach, Sara
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Razzaque, Mohammed Abdur
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Rothstein, Jesse
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Slåtten, Terje
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Sultan, Parves
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Thaichon, Park
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AR, Ilker Murat
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Ahn, Jiseon
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Asia Pacific journal of marketing and logistics
Journal of labor economics
Managing service quality : MSQ ; an international journal
The American economic review
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
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179
NBER working paper series
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Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
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Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
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ECONIS (ZBW)
180
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
4
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
5
Understanding the role of image, quality and price for developing prestigious mass brands
Singh, Balgopal
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 533-559
Persistent link: https://www.econbiz.de/10014285854
Saved in:
6
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
7
Charting the path between communication strategies and overseas purchasing service performance in the e-commerce context
Ahn, Jiseon
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 997-1010
Persistent link: https://www.econbiz.de/10014285927
Saved in:
8
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
9
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
10
Social aspect versus service quality in trust formation toward mobile payment adoption : a case study of Indonesia
Lisana
;
Handarkho, Yonathan Dri
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1349-1365
Persistent link: https://www.econbiz.de/10014286004
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