Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar and Abdul Waheed
| Year of publication: |
2023
|
|---|---|
| Authors: | Ahmad, Bilal ; Yuan, Jingbo ; Akhtar, Nadeem ; Waheed, Abdul |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 35.2023, 11, p. 2785-2807
|
| Subject: | Ambidextrous leadership | B2B selling | Customer-directed OCB | Manager trust in salesperson | Salesperson polychronicity | Service recovery performance | Verkaufspersonal | Salespeople | B-to-B-Marketing | Business-to-business marketing | Führungsstil | Leadership style | Lieferantenmanagement | Supplier relationship management | Beschwerdemanagement | Complaint management | Organisationale Ambidextrie | Ambidextrous organization | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Verkauf | Selling | Vertrauen | Confidence |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-07-2022-0607 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014430285