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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Customer value"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Customer value
Einzelhandel
Kundenintegration
Beziehungsmarketing
213
Relationship marketing
213
Consumer behaviour
123
Konsumentenverhalten
123
Kundenzufriedenheit
79
Dienstleistungsqualität
59
Service quality
59
Brand management
39
Markenführung
39
Brand image
37
Markenimage
37
Customer integration
30
Social Web
28
Social web
28
Confidence
24
Vertrauen
24
Brand
22
Markenartikel
21
Internet marketing
18
Online-Marketing
18
Betriebliche Wertschöpfung
15
Customer experience
15
Kundenwert
15
Services
15
Value creation
15
Brand loyalty
14
Customer loyalty
14
Dienstleistung
14
Dienstleistungssektor
14
E-commerce
14
Electronic Commerce
14
Online retailing
14
Online-Handel
14
Service industry
14
Emotion
13
Markentreue
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Article
114
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115
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115
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1
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English
115
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Jaakkola, Elina
3
Ponsignon, Frederic
3
Quach, Sara
3
Thaichon, Park
3
Bilstein, Nicola
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Hammedi, Wafa
2
Helkkula, Anu
2
Ho Huy Tuu
2
Hong, Zhao
2
Jebarajakirthy, Charles
2
Kandampully, Jay
2
Keiningham, Timothy
2
Leroi-Werelds, Sara
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Mickelsson, Karl-Jacob
2
Olsen, Svein O.
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Akoglu, Halil Erdem
1
Akpinar, Ezgi
1
Al-Hawari, Mohd Ahmad
1
Albrecht, Carmen-Maria
1
Aljuhmani, Hasan Yousef
1
Alkire, Linda
1
Allsopp, Jason
1
Amenuvor, Fortune Edem
1
Anderson, Laurel
1
Anisimova, Tatiana
1
Arbore, Alessandro
1
Arteaga, Francisco
1
Barari, Mojtaba
1
Batat, Wided
1
Bayram, Pelin
1
Benoit, Sabine
1
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Published in...
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Asia Pacific journal of marketing and logistics
Journal of service management
Journal of retailing and consumer services
412
Journal of business research : JBR
283
International journal of hospitality management
155
The journal of services marketing
140
Industrial marketing management : the international journal for industrial and high-tech firms
112
The service industries journal
85
Journal of strategic marketing
75
Journal of hospitality marketing & management
67
International journal of contemporary hospitality management
64
Journal of service research : JSR
64
Journal of the Academy of Marketing Science
64
Journal of travel and tourism marketing
64
Journal of retailing
63
The journal of business & industrial marketing
59
Tourism management : research, policies, practice
59
Cogent business & management
57
SpringerLink / Bücher
56
Service business
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Services marketing quarterly
52
The international review of retail, distribution and consumer research
52
Journal of marketing
45
International journal of retail & distribution management
44
International journal of electronic customer relationship management : IJECRM
42
Psychology & marketing
40
The TQM journal : the international review of organizational improvement
40
The international journal of bank marketing : IJBM
40
The journal of product & brand management
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of service research
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Marketing intelligence & planning
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
International journal of retail and distribution management
35
European journal of marketing : EJM
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
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ECONIS (ZBW)
115
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
3
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
4
The 18th FINA world masters championships and destination loyalty
Kim, Euisoo
;
Kim, Sukkyu
;
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 622-640
Persistent link: https://www.econbiz.de/10014486765
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The effects of brand collaboration with the online game on customer equity and purchase intention : moderating effect of fashion brand type
Kim, Sang Jin
;
Yoo, Jiwon
;
Ko, Eunju
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
9
,
pp. 2282-2299
Persistent link: https://www.econbiz.de/10014430228
Saved in:
9
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
10
The relationship among relationship-selling, celebrity attachment and customer engagement
Yeh, Ching-Wen
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3156-3171
Persistent link: https://www.econbiz.de/10014486645
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