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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service management"
~subject:"Einzelhandel"
~subject:"Innovationsmanagement"
~subject:"Kundenzufriedenheit"
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Search: subject:"Beziehungsmanagement"
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Einzelhandel
Innovationsmanagement
Kundenzufriedenheit
Beziehungsmarketing
213
Relationship marketing
213
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
79
Dienstleistungsqualität
59
Service quality
59
Brand management
39
Markenführung
39
Brand image
37
Markenimage
37
Customer integration
30
Kundenintegration
30
Social Web
28
Social web
28
Confidence
24
Vertrauen
24
Brand
22
Markenartikel
21
Internet marketing
18
Online-Marketing
18
Betriebliche Wertschöpfung
15
Customer experience
15
Customer value
15
Kundenwert
15
Services
15
Value creation
15
Brand loyalty
14
Customer loyalty
14
Dienstleistung
14
Dienstleistungssektor
14
E-commerce
14
Electronic Commerce
14
Online retailing
14
Online-Handel
14
Service industry
14
Emotion
13
Markentreue
12
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Article
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88
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88
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English
88
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Quach, Sara
3
Thaichon, Park
3
Buoye, Alexander
2
Edvardsson, Bo
2
Ho Huy Tuu
2
Jebarajakirthy, Charles
2
Keiningham, Timothy
2
Olsen, Svein O.
2
Tronvoll, Bård
2
Akoglu, Halil Erdem
1
Akpinar, Ezgi
1
Al-Hawari, Mohd Ahmad
1
Albrecht, Carmen-Maria
1
Aljuhmani, Hasan Yousef
1
Alkire, Linda
1
Allsopp, Jason
1
Amenuvor, Fortune Edem
1
Anisimova, Tatiana
1
Arbore, Alessandro
1
Barari, Mojtaba
1
Batat, Wided
1
Bayram, Pelin
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Boateng, Henry
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Casidy, Riza
1
Cheung, Lilliemay
1
Chinelato, Flavia Braga
1
Christ-Brendemühl, Sonja
1
Chung, Ki-han
1
Clemens, Michael Daniel
1
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Asia Pacific journal of marketing and logistics
Journal of service management
Journal of retailing and consumer services
374
Journal of business research : JBR
196
International journal of hospitality management
140
The journal of services marketing
119
The service industries journal
69
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
60
Journal of retailing
59
Industrial marketing management : the international journal for industrial and high-tech firms
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Cogent business & management
54
International journal of contemporary hospitality management
53
The international review of retail, distribution and consumer research
51
Tourism management : research, policies, practice
51
Journal of strategic marketing
47
Services marketing quarterly
47
Service business
46
Journal of service research : JSR
45
The journal of business & industrial marketing
45
Journal of the Academy of Marketing Science
44
International journal of retail & distribution management
41
Psychology & marketing
36
SpringerLink / Bücher
36
The TQM journal : the international review of organizational improvement
36
International journal of electronic customer relationship management : IJECRM
35
International journal of retail and distribution management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
The international journal of bank marketing : IJBM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
European journal of marketing : EJM
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of marketing
28
Marketing intelligence & planning
28
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
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ECONIS (ZBW)
88
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
3
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
4
The 18th FINA world masters championships and destination loyalty
Kim, Euisoo
;
Kim, Sukkyu
;
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 622-640
Persistent link: https://www.econbiz.de/10014486765
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
9
Linking social media marketing efforts with customer brand engagement in driving brand loyalty
Aljuhmani, Hasan Yousef
;
Elrehail, Hamzah
;
Bayram, Pelin
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
7
,
pp. 1719-1738
Persistent link: https://www.econbiz.de/10014315799
Saved in:
10
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
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