//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Psychology & marketing"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Beziehungsmarketing
292
Relationship marketing
292
Consumer behaviour
184
Konsumentenverhalten
184
Kundenzufriedenheit
104
Dienstleistungsqualität
65
Service quality
65
Brand management
62
Markenführung
62
Brand image
59
Markenimage
59
Bank
39
Brand
35
Confidence
35
Markenartikel
35
Vertrauen
35
Social Web
26
Social web
26
Emotion
22
Personal banking
22
Privatkundengeschäft
22
Customer loyalty
19
E-commerce
19
Electronic Commerce
19
Internet marketing
19
Online retailing
19
Online-Handel
19
Online-Marketing
19
Brand loyalty
18
Markentreue
17
Lieferantenmanagement
16
Supplier relationship management
16
Trust
15
Viral marketing
14
Virales Marketing
14
Einzelhandel
13
India
13
Indien
13
Marketing management
13
more ...
less ...
Online availability
All
Undetermined
62
Free
5
Type of publication
All
Article
103
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
104
Aufsatz in Zeitschrift
104
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
104
Author
All
Pérez, Andrea
3
Yi, Youjae
3
Al-Hawari, Mohd Ahmad
2
Amin, Muslim
2
Bang, Nguyen
2
Darley, William K.
2
Fatima, Johra Kayeser
2
Ho Huy Tuu
2
Jebarajakirthy, Charles
2
Krishen, Anjala S.
2
Miao, Miao
2
Olsen, Svein O.
2
Quach, Sara
2
Rodríguez del Bosque, Ignacio A.
2
Saleem, Muhammad Abid
2
Souki, Gustavo Quiroga
2
Thaichon, Park
2
Walsh, Gianfranco
2
Zahra, Sadaf
2
Akoglu, Halil Erdem
1
Al-jazzazi, Akram
1
Aljuhmani, Hasan Yousef
1
Amenuvor, Fortune Edem
1
Anaza, Nwamaka A.
1
Anisimova, Tatiana
1
Anlamlier, Eda
1
Arcand, Manon
1
Asante, Isaac Owusu
1
Augusto, Mário Gomes
1
Bapat, Dhananjay
1
Basso, Kenny
1
Bayram, Pelin
1
Berezan, Orie
1
Bernache-Assollant, Iouri
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Bigné Alcañiz, J. Enrique
1
Boateng, Henry
1
Bodet, Guillaume
1
Brun, Isabelle
1
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
Psychology & marketing
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
40
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
more ...
less ...
Source
All
ECONIS (ZBW)
104
Showing
1
-
10
of
104
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
5
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
6
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
7
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
8
The 18th FINA world masters championships and destination loyalty
Kim, Euisoo
;
Kim, Sukkyu
;
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 622-640
Persistent link: https://www.econbiz.de/10014486765
Saved in:
9
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
10
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->