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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Total quality management & business excellence"
~person:"Youn, Hyewon"
~subject:"Complaint management"
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Complaint management
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Customer satisfaction
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Asia Pacific journal of marketing and logistics
Total quality management & business excellence
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Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
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