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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~isPartOf:"Journal of service research"
~subject:"Customer service"
~subject:"Personalführung"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
Personalführung
Intelligence
35
Intelligenz
35
Emotion
20
Emotional intelligence
15
Arbeitsleistung
10
Job performance
10
Personality psychology
10
Persönlichkeitspsychologie
10
Cognition
8
Kognition
8
Führungsstil
6
Leadership style
6
Organizational behaviour
6
Verhalten in Organisationen
6
Arbeitsverhalten
5
Artificial intelligence
5
Kundenservice
5
Künstliche Intelligenz
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5
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4
Managers
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Personalauswahl
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Consumer behaviour
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Leadership
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Cognitive ability
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Dienstleistungsqualität
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Human Resource Management
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KMU
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Organisatorischer Wandel
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Al Khoury, Grace
1
Bagozzi, Richard P.
1
Brady, Michael K.
1
Cheshin, Arik
1
Filieri, Raffaele
1
Gabriel, Allison S.
1
Giles, David E. A.
1
Güler, Murat
1
Huang, Ming-Hui
1
Kleef, Gerben A. van
1
Köksal, Onur
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Maamari, Bassem E.
1
Majdalani, Joelle F.
1
McCleskey, Jim
1
Moran, Christina M.
1
Papasolomou, Ioanna
1
Thrassou, Alkis
1
Vrontis, Demetris
1
Yang, Xingwei
1
Yates, Russell
1
Çetin, Fatih
1
Şahin, Faruk
1
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
Journal of service research
Journal of retailing and consumer services
4
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
4
International journal of hospitality management
3
Palgrave Studies in Workplace Spirituality and Fulfillment
3
International journal of Indian culture and business management
2
International journal of project management : the journal of The International Project Management Association
2
Journal of HRM - human resource management
2
Journal of business and psychology
2
Journal of service research : JSR
2
Leadership
2
Middle East journal of management : MEJM
2
SpringerLink / Bücher
2
Academy of Management perspectives : AMP
1
Advances in Management & Applied Economics
1
Advances in developing human resources : ADHR
1
Africa journal of management
1
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
Asian business & management
1
Business administration education : changes in management and leadership strategies
1
Business ethics and leadership : BEL
1
Christian Faith Perspectives in Leadership and Business
1
Cogent business & management
1
Contemporary management and global leadership for sustainability
1
Critical issues in cross cultural management
1
Cross cultural management : an international journal
1
Cross-enterprise leadership : business leadership for the twenty-first century
1
Fontys Venlo - publication of applied sciences
1
HRD for developing states and companies : proceedings of the 2005 Brunei Darussalam AEMC convention
1
How can HR drive growth?
1
Human relations : towards the integration of the social sciences
1
IEEE transactions on engineering management : EM
1
Impact assessment in tourism economics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International business and economics research journal
1
International journal of applied behavioral economics : IJABE ; an official publication of the Information Resources Management Association
1
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ECONIS (ZBW)
8
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8
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date (oldest first)
1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
4
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
Emotional intelligence, leadership style and organizational climate
Maamari, Bassem E.
;
Majdalani, Joelle F.
- In:
International journal of organizational analysis
25
(
2017
)
2
,
pp. 327-345
Persistent link: https://www.econbiz.de/10011720449
Saved in:
6
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
7
Enabling educational leaders : qualitatively surveying an organization's culture
Giles, David E. A.
;
Yates, Russell
- In:
International journal of organizational analysis
22
(
2014
)
1
,
pp. 94-106
Persistent link: https://www.econbiz.de/10010350802
Saved in:
8
Emotional intelligence and leadership : a review of the progress, controversy, and criticism
McCleskey, Jim
- In:
International journal of organizational analysis
22
(
2014
)
1
,
pp. 76-93
Persistent link: https://www.econbiz.de/10010351358
Saved in:
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