Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Year of publication: |
2023
|
---|---|
Authors: | Köksal, Onur ; Güler, Murat ; Çetin, Fatih ; Şahin, Faruk |
Published in: |
Baltic journal of management : BJM. - Bradford : Emerald, ISSN 1746-5273, ZDB-ID 2241820-9. - Vol. 18.2023, 2, p. 157-172
|
Subject: | Cross-cultural service encounters | Cultural intelligence | Emotional intelligence | Job performance | Proactive personality | Persönlichkeitspsychologie | Personality psychology | Arbeitsleistung | Arbeitsverhalten | Work behaviour | Intelligenz | Intelligence | Persönlichkeitsmerkmal | Personality trait | Interkulturelles Management | Cross-cultural management | Kundenservice | Customer service | Kulturelle Identität | Cultural identity | Kognition | Cognition | Emotion |
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