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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~isPartOf:"Journal of service research"
~subject:"Customer service"
~subject:"Personnel selection"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
Personnel selection
Intelligence
36
Intelligenz
36
Emotion
21
Emotional intelligence
16
Personality psychology
11
Persönlichkeitspsychologie
11
Arbeitsleistung
10
Job performance
10
Cognition
8
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7
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Organizational behaviour
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Human Resource Management
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KMU
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Organisatorischer Wandel
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Al Khoury, Grace
1
Bagozzi, Richard P.
1
Barrick, Murray R.
1
Brady, Michael K.
1
Brown, Douglas J.
1
Cheshin, Arik
1
Ehlers, Clay
1
Filieri, Raffaele
1
Gabriel, Allison S.
1
Güler, Murat
1
Huang, Ming-Hui
1
Kleef, Gerben A. van
1
Komar, Shawn
1
Köksal, Onur
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
MacKenzie, William I.
1
Moran, Christina M.
1
Newman, Daniel A.
1
Papasolomou, Ioanna
1
Ployhart, Robert E.
1
Robie, Chet
1
Schneider, W. Joel
1
Thrassou, Alkis
1
Triana, María del Carmen
1
Vrontis, Demetris
1
Weekley, Jeff A.
1
Yang, Xingwei
1
Zimmerman, Ryan D.
1
Çetin, Fatih
1
Şahin, Faruk
1
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
Journal of service research
International journal of selection and assessment
22
International journal of selection and assessment : IJSA
4
Journal of business and psychology
4
Journal of personnel psychology
4
Journal of retailing and consumer services
4
ESI working papers
2
Handbook of employee selection
2
International journal of hospitality management
2
Journal of service research : JSR
2
Adverse impact : implications for organizational staffing and high stakes selection
1
Entrepreneurship
1
European management journal
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Human systems management : HSM
1
International journal of contemporary hospitality management
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of the Economic Science Association : a companion journal to Experimental economics
1
Principles of organizational behavior : the handbook of evidence-based management
1
Schriftenreihe Schriften zur Arbeits-, Betriebs- und Organisationspsychologie
1
Service business
1
South Asian journal of management : SAJM
1
Springer Gabler Research / Entrepreneurship
1
SpringerLink / Bücher
1
The Blackwell handbook of personnel selection
1
The international journal of human resource management
1
The journal of services marketing
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
9
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
4
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
6
Intelligence is multidimensional : theoretical review and implications of specific cognitive abilities
Schneider, W. Joel
;
Newman, Daniel A.
- In:
Human resource management review
25
(
2015
)
1
,
pp. 12-27
Persistent link: https://www.econbiz.de/10010481081
Saved in:
7
Predictive criterion-related validity of observer ratings of personality and job-related competencies using multiple raters and multiple performance criteria
Zimmerman, Ryan D.
;
Triana, María del Carmen
;
Barrick, …
- In:
Human performance
23
(
2010
)
4
,
pp. 361-378
Persistent link: https://www.econbiz.de/10008698501
Saved in:
8
Contextual effects on SJT responses : an examination of construct validity and mean differences across applicant and incumbent contexts
MacKenzie, William I.
;
Ployhart, Robert E.
;
Weekley, Jeff A.
- In:
Human performance
23
(
2010
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003953142
Saved in:
9
The effects of coaching and speeding on Big Five and impression management scale scores
Robie, Chet
;
Komar, Shawn
;
Brown, Douglas J.
- In:
Human performance
23
(
2010
)
5
,
pp. 446-467
Persistent link: https://www.econbiz.de/10008808336
Saved in:
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